FAQ

Frequently Asked Questions

Below you will find the most frequently asked questions about the access policy for the premises of dnata, KLM Cargo, Swissport and WFS.

General

Why are access procedures necessary?

There are increasing numbers of thefts and undermining activities in the logistics chain, causing companies significant damage.

Thanks to pre-registrations via eLink, Secure Import and e-Registration, it is known who is coming and for which cargo. This prevents theft and undermining activity and protects your air cargo.

Is pre-registration mandatory?

Yes, pre-registration is mandatory at all the locations mentioned. Please note: every e-Registration, eLink trip or Secure Import trip is valid for a single visit only.

Who and where

For which handler locations at Schiphol is pre-registration mandatory?

dnata
KLM Cargo
Swissport
Worldwide Flight Services

Do I need to create a separate registration if my driver visits multiple handlers in one trip?

Answer coming soon.

I use eLink or Secure Import — do I also need to register via e-Registration?

No, carriers using an eLink trip or Secure Import registration are automatically pre-registered.

Can I still deliver or pick up cargo without eLink or Secure Import?

At Schiphol, digital pre-registration via eRegistration, eLink or Secure Import is the standard. If this is not possible, please contact the handler.

Who needs to be registered?

All drivers picking up or delivering cargo at the handlers mentioned above must be registered in advance. This also applies to couriers, document carriers, or persons delivering and/or picking up empty pallets/ULDs.

Which cargo flows need to be registered?

All cargo flows must be registered: Export, Import and RFS.

Account and e-Registration

Who needs to arrange the e-Registration?

The transport company picking up or delivering cargo must register the visit in advance. In practice, this will usually be arranged by the transport planner. Drivers may not register themselves.

Do I already have an account for e-Registration?

If you already use ACN or EU cards, you already have an account. You can simply log in via app.smartloxs.com and navigate to e-Registration. It is possible to request more than one account, for example for your transport planners. To do so, send an email to helpdesk@smartloxs.com with the subject: Request for new e-Registration user account. Provide SmartLOXS with the first name, last name and email address. New accounts will receive an email with further instructions.

I don't have an account yet. How do I request one?

At www.visitamscargo.com you can click "register company" and fill in the online form. As soon as all documents have been received, your account will be created as quickly as possible.

How do I register?

Go to the e-Registration step-by-step guide for more information.

What information do I need for a registration?

Answer coming soon.

Until what point can a registration be changed?

Answer coming soon.

What should I do if I have a last-minute driver or vehicle change after the pre-registration has already been made?

Answer coming soon.

How long is a registration valid?

Answer coming soon.

Can a driver pick up or deliver multiple shipments with one registration?

Answer coming soon.

What happens after registration?

If you have an ACN or EU card: upon arrival at the airport, the driver scans their ACN or EU card. The handler checks the registration and then grants access to the premises.

If you do not have an ACN or EU card: drivers without an ACN or EU card must identify themselves upon arrival with a valid passport or identity card at the handler's security gatehouse. Please note: a driving licence is not a valid form of identification.

What happens if my driver arrives at the handler without a valid registration?

Answer coming soon.

I work for multiple employers. Can I use the same ACN card for the different employers?

No, this is not possible and is even a punishable offense. A separate ACN card must be requested and used for each company. Make sure you use the correct ACN card for the correct employer to avoid problems.

Other

Isn't using eLink, Secure Import or e-Registration extra work for supply chain partners?

With these systems, we make the delivery and pickup process at Schiphol more consistent and reliable. There is a good reason for registration. We need to keep the chain secure and prevent abuses such as theft. eLink, Secure Import and eRegistration are designed to be as user-friendly as possible. Consult Cargonaut for more information about Secure Import and eLink, and consult SmartLOXS for more information about eRegistration.